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Returns
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Return Procedures.

1. Please send us picture of damage part.  Sometimes customer and we get    misunderstanding between damages.  We want to make sure.  Please send us by e-mail: sales@agpapparel.com or by phone : 213-308-7172.

2. We will send the call tag by e-mail to ship the item back with RMA #.

3. As soon as we get item back we will issue store credit or refund.  For AGP website customers will get deduct credit automatically.

4. We can only give store credit or refund for the manufacturing defected handbag.  We are so sorry to say we can not send replacement item.  We do not have enough mark up to cover the cost of shipping.  All the call tag will be applied to customers within US Continental Only

"" All the damage items has to be claimed within 10 days of receipt and must have label with packaging.  Item sold to customers or used will not be able to cover as manufacture defect.  And we can not issue any kind of credit. ""


Returning Merchandise

Returning Merchandise
Returns are accepted with our authorization only. To receive an authorization number, please complete return request form within 10 days of receipt of goods. Refused, unclaimed, undeliverable orders or merchandise returned due to customers' errors are subject to 20% restocking fee in addition to all freight charges.  We may file small claim to the customers.  All the legal fees are liable by customers.

Refunds/Store Credit
Authorized returns will be refunded a full amount of merchandise to your original account as soon as we get the returns from you.  Also need to have authorization # within 10 days from receiving of goods. All return items must be original packaging.  Return & damage items from retail customers will not be honered for refund or store credit.

Refunds/Store Credit
Authorized returns will be refunded a full amount of merchandise to your original account as soon as we get the returns from you. If you prefer to have a store credit, it will be applied to your next order.