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Returns
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How do I return an item?
Return Procedures.
1. Please send us picture of damage part.
Sometimes customer and we get misunderstanding between damages. We want
to make sure. Please send us by e-mail: sales@agpapparel.com
1. Por favor mandenos la foto de la parte
danada de la mercancia. A veces los clientes mal entienden los danos de
la mercancia. Queremos estar seguros. Por favor envielo a
sales@agpapparel.com
2. We will send the call tag by e-mail to ship the item back with RMA #.
2. Una vez que le proveamos el numero de devolucion le mandaremos por el correo electronico la etiqueta de envio para imprimir
3.
As soon as we get item back we will issue store credit or refund. For
AGP website customers will get deduct credit automatically.
3. Una vez que tengamos la devolucion con nosotros le daremos el credito a su cuenta.
4.
We can only give store credit or refund for the manufacturing defected
handbag. We are so sorry to say we can not send replacement item. We
do not have enough mark up to cover the cost of shipping. All the call
tag will be applied to customers within US Continental Only
4.
Lamentablemente no podemos mandar el reemplazo de la mercancia. No
tenemos suficiente ganancia para cubrir el costo de envio. Todos los
etiquetas son applicada solamente en EEUU
"" All the damage
items has to be claimed within 10 days of receipt and must have label
with packaging. Item sold to customers or used will not be able to
cover as manufacture defect. And we can not issue any kind of credit.
""
Returning Merchandise
Returning Merchandise
Returns
are accepted with our authorization only. To receive an authorization
number, please complete return request form within 10 days of receipt of
goods. Refused, unclaimed, undeliverable orders or merchandise returned
due to customers' errors are subject to 20% restocking fee in addition
to all freight charges. We may file small claim to the customers. All
the legal fees are liable by customers.
Devolusion de la mercancia
La
devolusion es solamente acceptada solamente con autorizacion. Para
recibir el numero de autorizacion tiene llamar al 213-625-7900 dentro de
los 10 dias de haber recibido la mercancia. Las mercancias que son
devueltas por razones personales del cliente o por error en la orden son
sujetas al cargo de 20% del costo de la mercancia y los cargos de
envios.
Refunds/Store Credit
Authorized returns will be
refunded a full amount of merchandise to your original account as soon
as we get the returns from you. Also need to have authorization #
within 10 days from receiving of goods. All return items must be
original packaging. Return & damage items from retail customers
will not be honered for refund or store credit.
Las devoluciones
autorizadas seran reembolsadas el monto de la compra a su cuenta
original, cuando recibamos fisicamente la mercancia del cliente. Todas
las devolusiones tienen que estar en condiciones originales. No
acceptamos las mercancias vendidas al consumidor final.
Refunds/Store Credit
Authorized
returns will be refunded a full amount of merchandise to your original
account as soon as we get the returns from you. If you prefer to have a
store credit, it will be applied to your next order.
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